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Billing Policies

GrowthVine wants you to be familiar with our policies and procedures when it comes to how you are billed so that things can run smoothly between us. Please read these very carefully so that there are no misunderstandings or difficult communications later on.

We will try to inform you of any changes as they occur from time to time as the procedures, practices, policies and benefits described here may be modified or discontinued from time to time. 

If you have any questions, please email accounts@growthvine.io

Below is our billing policy which all clients and customers must comply with. Using our services or purchasing from GrowthVine constitutes your acceptance of GrowthVine’s billing policy.

 

Payment Options

We accept Credit Card, Bank Transfer and Paypal only. Other options must be approved and signed off by Lyndsey Johnson. GrowthVine does not accept or make payments using any other methods.

If you are given the option to pay via Bank Transfer, please note that you must make payment to the account details, in the currency provided and for the amount stated on your invoice. We do not class any item, bookings or purchase as complete until payment has cleared in full into our specified Bank Account.

GrowthVine will not change our methods of accepting or sending payments to accommodate the wishes of an individual, please save us all the embarrassment by not asking.

General Policies

Clients and customers are responsible for keeping all credit/debit card details and contact information current. Please email accounts@growthvine.io inform us of any changes.

All contracted fees where payment schedules have been agreed are automatically charged to the credit/debit card on file. You will be required to sign a Credit Card Authorisation Form in order to complete your purchase.

Payment receipts are available to customers upon request if they are not automatically provided by our system.

 

Delinquency/ Failure to Pay Policies

Credit/Debit Card Billing:  All credit/debit cards are automatically charged on the customer’s specific billing cycle date or, if a payment plan is selected, every 30-days from the initial purchase. If the credit/debit card is declined, we will continue to attempt to charge the card on file every 3 days for 30 days (up to 10 times).

Delinquent Accounts: All accounts 30 days past due may be disabled or de-activated until balances are paid in full.

Fees: Returned Item Fee: There is a $50.00 insufficient funds check fee for returned charges in addition to the amount still due.

Late Fee: Invoices which remain unpaid after 30-days will be charged a late fee of $50.00 per month.

Chargebacks: If a customer initiates a chargeback, we will assess a $250.00 processing fee for each individual chargeback.

Collections Fee: In the event that an account is submitted to a third-party collections service, the client will be responsible for the full amount of the collections fees, in addition to any other fees previously assessed on the account.

 

Cancellations

Cancellation of an account does not dismiss outstanding invoices or the contracted commitments. At the time of cancellation, any outstanding balance must be settled within 7 days. All cancelled accounts with an outstanding balance over this period will be automatically turned over to a third-party collection service.

 

Billing Disputes

As a current or prior customer, each customer agrees to provide GrowthVine with 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company, payment gateway or bank.

We must be the first option in billing disputes. Should GrowthVine receive a chargeback from a third-party credit/debit card company, payment gateway or bank on the customer’s behalf before we have been given a chance to resolve the issue, we have the right to collect on the rendered services and any fees associated with those disputes.

Regardless of the outcome of the chargeback, GrowthVine retains the right to collect on any rendered services or fees that are due. GrowthVine will submit any disputed amounts to a collection agency.

Once a chargeback has been received, we will immediately suspend the account until the matter is resolved.

 

Refunds

Our policy, as set out in our terms and conditions is that all sales are final.

There are no refunds and you are responsible for the full amount of the order, whether you pay in full or choose a payment plan.

We understand there are extenuating circumstances that may prevent you from adhering to your original agreement.

As such, in special circumstances, as approved by Lyndsey Johnson in writing, you may be approved to roll your payments over to secure a spot in another program, retreat or workshop within 12 months.

These requests must be made within 30 days of submitting payment.

By placing your order with us, you are indicating your agreement to these terms.